Real Estate
Better Properties, Kent WA, July 2013 to present
Keller Williams Realty, Seattle WA, May 2000 to June 2013
Sales Agent
Team Leader (Branch Manager), Renton WA, November 2009 – December 2010
Took over office at time of decline and returned to stability;
Focus on agent education and consultation;
Consult with Franchise Owner and Agent Leadership Council on financial and staffing issues;
Interviewed & recruited agents interested in a Real Estate Career and joining Keller Williams Realty.
Reviewing Broker, Renton WA, October 2006 – July 2008
Responsible for assuring office compliant with state regulations regarding contracts and sales activities;
Established procedures for contract review and agent compliance with office and state requirements;
Take lead on staying up to date on changes in Washington law and NWMLS rules;
Be available for agent questions regarding transactions, contracts, and law;
Present training topics at regularly scheduled team meetings;
Consult with Operating Principal regarding legal and compliance issues in office.
Interim Team Leader (Branch Manager), Renton WA, July 2005 – December 2005
Focused office on production bringing the market center into consistent profitability;
Launched training programs for agents;
Provided support and guidance in office relocation;
Instrumental in launching Mentor Program for new agents.
Windermere Real Estate – Federal Way, April 1995 – May 2000, Sales Associate
Mortgage Lending
Equity Northwest, Redmond WA, August 2010 – present
Matison Mortgage Professionals, Puyallup WA, 2008- 2010,
Magellan Mortgage, Sumner WA, 2003 – 2008
LoanTek Home Loans, Inc. (fka Columbia Mortgage Capital) 1992 – 2003, University Place, WA
Originate first and second mortgage loans for purchases and refinances.
Consult with homeowners and homebuyers on mortgage programs
Pre-qualify customers for various loan programs.
Household Finance Corporation, 1984 – 1992, Various locations throughout Puget Sound region
Branch Manager
Managed branch offices in Richland, Tacoma, and Olympia.
Assistant manager in offices throughout Seattle metropolitan region.
Responsibilities included:
Supervision, training, and recruiting of staff
Sales of home equity loans, personal loans, and merchant finance
Sales of specialty life insurance and credit insurance
Marketed former and current customer base, mortgage brokers, and merchants
Underwriting of all loans
Collection of past due accounts
Branch profitability though budget controls and branch goals.
Accomplishments included:
Turned around branch slated for closure, kept open, and returned to profitability
Excellent loan account growth to goal
Effectively reduced delinquency in an office with high real estate delinquency through sale of
foreclosed properties, efficient follow up, and improving position on problem accounts
Increased profitability though effective budget controls, growth, and reduced delinquency
Demonstrated strong adaptability skills in working with a diverse market and account base throughout Washington state.
Church Experience
St. Bernadette Catholic Church, Burien WA, July 1997 to present
Parish Organist
Lead assembly with organ and piano at 2 weekend Masses and Holy Days of Obligation;
Accompany choir at 1 of those Masses and weekly rehearsals;
Select music and produce weekly worship aids;
Provide music and musical guidance for weddings and funerals;
Serve as consultant for liturgical matters.
St. Vincent De Paul Catholic Church, Federal Way WA, September 1996 to present
Associate Organist/Music Leader Noon Mass
Lead assembly with organ and piano at Noon Mass;
Select music and produce weekly worship aids;
Serve as backup for weddings and funerals.
Education & Training
Invite Change – Edmonds, WA, 2012 – 2014
Coursework & Training for Associate Certified Coach through the International Coach Federation
Central Washington University, Ellensburg, WA
BS – Business Administration/Finance
Washington State Broker’s License, 2006
Keller Williams Realty Courses:
Quantum Leap (twice with Gary Keller) – life planning course
Franchise Systems Orientation – how to run the franchise operation
Sales courses including Listing Clinic, Lead Generation, MAPS Systems & People
Recruit-Select-Train-Lead-Motivate – industry leading course on how to find and develop talent
Several courses and seminars on Social Media, i.e. Facebook, Twitter, BLOGS